Terms of Service

Last Updated: 29/05/2026

Welcome to Ojoo. These Terms of Service ("Terms") govern your access to and use of the Ojoo Platform, including its low-code/no-code application builder, enterprise resource planning (ERP) modules, workflow automation tools, business process management solutions, integrations, APIs, websites, mobile applications, support services, and any related products, features, content, or services provided by OJOO SOFTWARE SERVICES PRIVATE LIMITED ("Ojoo", "Company", "we", "our", or "us").

Ojoo provides a unified business operating platform that enables organizations to design, automate, manage, and optimize business processes, applications, workflows, data, documents, and operations through a secure cloud-based environment.

By accessing, registering for, subscribing to, or using any part of the Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service, our Privacy Policy, and any additional policies, guidelines, or agreements incorporated by reference.

If you are accessing or using the Services on behalf of a company, organization, government entity, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms. In such cases, references to "you" and "Customer" shall refer to both the individual user and the applicable entity.

If you do not agree to these Terms, or if you do not have the authority to accept them on behalf of the applicable entity, you must not access, register for, subscribe to, or use the Services.

1. Definitions

2. Eligibility

To access or use the Services, you must have the legal capacity and authority to enter into a binding agreement and comply with these Terms of Service.

• You must be at least eighteen (18) years of age or the age of majority in your jurisdiction, whichever is greater.
• You must have the legal authority, capacity, and right to enter into and comply with these Terms.
• If you are using the Services on behalf of a company, organization, government entity, partnership, or other legal entity, you represent and warrant that you are authorized to bind such entity to these Terms.
• You must provide accurate, complete, and up-to-date information when registering for or using the Services.
• You may not access or use the Services if doing so would violate any applicable law, regulation, court order, contractual obligation, or governmental requirement.
• The Services are not intended for individuals or entities that have been suspended, restricted, or prohibited from using the Platform by Ojoo.
• Ojoo reserves the right to refuse, restrict, suspend, or terminate access to the Services if it reasonably believes that a user does not meet the eligibility requirements set forth in these Terms.

By accessing or using the Services, you represent and warrant that you satisfy the eligibility requirements described in this section.

3. Account Registration

To access certain features of the Services, you may be required to create and maintain an Account. You are responsible for ensuring that all registration information provided to Ojoo is accurate, complete, and kept up to date at all times.

• You must provide accurate, current, and complete information during the registration process and maintain such information throughout your use of the Services.
• You are responsible for maintaining the confidentiality and security of your Account credentials, including usernames, passwords, API keys, access tokens, and authentication methods.
• You are solely responsible for all activities conducted through your Account, whether authorized by you or not.
• You must promptly notify Ojoo of any unauthorized access, suspected security breach, loss of credentials, or misuse of your Account.
• You shall not share, sell, transfer, lease, sublicense, or otherwise provide access to your Account to any unauthorized person or third party.
• Where the Services permit multiple users within an organization, the Customer is responsible for managing user access, permissions, roles, and security settings associated with its Account.
• Ojoo may require identity verification, business verification, or additional authentication measures to protect the security and integrity of the Services.
• Ojoo reserves the right to suspend, restrict, or terminate any Account that contains false, misleading, incomplete, fraudulent, or unauthorized information.
• Ojoo may reject, suspend, or terminate Account registrations that violate these Terms, applicable laws, security requirements, or Platform policies.

Customers remain responsible for ensuring that all users accessing the Services under their Account comply with these Terms of Service.

4. Subscription and Payments

Access to certain Services may require the purchase of a Subscription. By subscribing to the Services, you agree to pay all applicable fees, charges, taxes, and other amounts associated with your selected Subscription plan.

• Subscription plans, pricing, features, usage limits, and billing terms are published by Ojoo and may be updated from time to time.
• Subscription fees are billed in advance on a monthly, annual, multi-year, or other billing cycle selected by the Customer.
• Customers are responsible for providing and maintaining accurate, complete, and valid billing, payment, and contact information.
• All fees are exclusive of applicable taxes, duties, levies, withholding taxes, or governmental charges unless otherwise expressly stated.
• Subscription fees are non-refundable except where required by applicable law or expressly agreed by Ojoo in writing.
• Failure to pay any fees when due may result in suspension, restriction, or termination of access to the Services.
• Ojoo reserves the right to change pricing, fees, subscription plans, usage limits, or billing practices at any time upon reasonable notice to Customers.
• Subscription upgrades may take effect immediately and additional charges may be applied on a prorated basis where applicable.
• Subscription downgrades may result in reduced functionality, storage limits, usage limits, or access to certain features and may take effect at the beginning of the next billing cycle.
• Unless otherwise stated, subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date.
• Customers are responsible for cancelling subscriptions prior to renewal if they do not wish to continue using paid Services.
• Ojoo may engage third-party payment processors to process payments. Customer payment information may be subject to the terms and privacy policies of such providers.

Any disputed invoice or billing issue must be reported to Ojoo within thirty (30) days of the applicable invoice date. Failure to do so shall constitute acceptance of the charges.

Ojoo reserves the right to recover reasonable costs, collection fees, interest, and expenses incurred in collecting overdue amounts to the extent permitted by applicable law.

5. Free Trial Services

Ojoo may, at its sole discretion, offer free trials, evaluation accounts, demonstration environments, sandbox environments, beta services, promotional access, or other limited-use Services ("Free Trial Services") for the purpose of evaluating the Platform.

• Free Trial Services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties, guarantees, service level commitments, or support obligations unless expressly stated otherwise by Ojoo.
• Ojoo may modify, suspend, restrict, or terminate Free Trial Services at any time, with or without prior notice.
• Free Trial Services may be subject to limitations, including restrictions on features, functionality, storage, users, integrations, support, usage volume, or data retention.
• Customers are solely responsible for evaluating whether the Services meet their business, technical, operational, security, and compliance requirements.
• Ojoo does not guarantee the availability, performance, accuracy, reliability, or continued operation of Free Trial Services.
• Data, configurations, applications, workflows, reports, or other content created within Free Trial Services may be deleted, restricted, or become inaccessible upon expiration or termination of the trial period.
• Customers are responsible for exporting or backing up any data they wish to retain before the expiration or termination of the Free Trial Services.
• Participation in Free Trial Services does not obligate Ojoo to provide future Services, features, pricing, functionality, or commercial terms consistent with the trial offering.
• Ojoo reserves the right to determine eligibility for Free Trial Services and may limit participation to specific users, organizations, industries, regions, or use cases.

Upon expiration of the applicable trial period, continued use of the Services may require the purchase of a paid Subscription in accordance with Ojoo's then-current pricing and subscription terms.

6. Acceptable Use Policy

Customers and Users must use the Services responsibly, lawfully, and in accordance with these Terms of Service. The Services may not be used in any manner that could harm Ojoo, other customers, third parties, the Platform, or the security, integrity, and availability of the Services.

By using the Services, you agree that you shall not:

• Violate any applicable law, regulation, court order, government requirement, industry standard, or contractual obligation.
• Upload, transmit, store, distribute, or process any unlawful, fraudulent, misleading, defamatory, obscene, abusive, harmful, threatening, or otherwise objectionable content.
• Infringe, misappropriate, or violate the intellectual property, privacy, publicity, confidentiality, or other rights of any individual, organization, or third party.
• Upload, distribute, transmit, or introduce malware, viruses, ransomware, spyware, trojans, worms, malicious code, or any technology intended to disrupt or compromise systems, networks, or data.
• Attempt to gain unauthorized access to the Platform, Services, customer accounts, systems, databases, networks, APIs, or infrastructure.
• Interfere with, disrupt, overload, damage, disable, or impair the security, performance, availability, integrity, or operation of the Services.
• Conduct denial-of-service attacks, automated abuse, excessive requests, vulnerability scanning, penetration testing, scraping, crawling, or similar activities without Ojoo's prior written authorization.
• Reverse engineer, decompile, disassemble, copy, reproduce, modify, create derivative works from, or otherwise attempt to discover the source code, architecture, or underlying technology of the Services except where expressly permitted by law.
• Use the Services to send spam, unsolicited communications, phishing messages, fraudulent communications, or other unwanted marketing or promotional content.
• Use the Services to store, process, or transmit data in a manner that violates applicable privacy, data protection, or information security laws.
• Share, sell, sublicense, lease, transfer, or provide unauthorized access to the Services, Accounts, APIs, credentials, or Platform resources.
• Use the Services to engage in activities involving fraud, money laundering, terrorism financing, cybercrime, identity theft, harassment, or other unlawful conduct.
• Misrepresent your identity, affiliation, authority, or business relationship when using the Services.
• Circumvent or attempt to circumvent usage limits, subscription restrictions, security controls, access controls, or licensing mechanisms implemented by Ojoo.
• Use the Services in any manner that could reasonably expose Ojoo, its customers, partners, service providers, or affiliates to legal, regulatory, operational, reputational, or security risks.

Ojoo reserves the right to investigate suspected violations of this Acceptable Use Policy and may suspend, restrict, or terminate access to the Services, remove content, disable integrations, or take any other action deemed necessary to protect the Platform, Customers, Users, or third parties.

Violations of this Acceptable Use Policy may result in immediate suspension or termination of Services, without refund, and may be reported to law enforcement authorities, regulators, or other appropriate parties where required by law.

Customers shall not use the Services in violation of applicable export control laws, sanctions regulations, or trade restrictions.

7. User-Created Applications and Workflows

The Services enable Customers and Users to create, configure, customize, deploy, and manage applications, workflows, automations, forms, reports, dashboards, integrations, APIs, databases, business processes, and other solutions ("User-Created Solutions") using the Platform.

• Customers retain ownership of their User-Created Solutions and the associated Customer Data, subject to the rights granted to Ojoo for the purpose of providing the Services.
• Customers are solely responsible for the design, configuration, functionality, testing, deployment, maintenance, operation, and use of their User-Created Solutions.
• Customers are responsible for validating the accuracy, reliability, performance, security, and suitability of all User-Created Solutions before using them in production or business operations.
• Ojoo does not review, verify, audit, monitor, approve, or guarantee the correctness, legality, functionality, security, compliance, or effectiveness of User-Created Solutions.
• Customers are solely responsible for ensuring that User-Created Solutions comply with applicable laws, regulations, contractual obligations, industry standards, and internal business policies.
• Customers acknowledge that User-Created Solutions may contain errors, omissions, misconfigurations, vulnerabilities, or other issues that could impact business operations, data integrity, security, compliance, or performance.
• Ojoo shall not be liable for any loss, damage, interruption, data loss, compliance failure, security incident, business decision, operational issue, or other consequence arising from Customer-created configurations, workflows, automations, applications, integrations, reports, or business logic.
• Customers are responsible for maintaining appropriate access controls, permissions, approval processes, testing procedures, backup strategies, and change management practices for their User-Created Solutions.
• Any integrations, APIs, third-party services, external systems, or data sources connected to User-Created Solutions are used at the Customer's own risk and responsibility.
• Ojoo reserves the right to suspend, disable, or restrict User-Created Solutions that pose security risks, violate these Terms, adversely affect Platform performance, infringe the rights of third parties, or otherwise create legal, operational, or compliance concerns.

Customers acknowledge that the Platform provides tools and technology for creating and managing User-Created Solutions, and that Ojoo is not responsible for the business outcomes, decisions, processes, or actions resulting from the use of such solutions.

8. ERP and Business Operations Disclaimer

Ojoo provides software tools, technology services, and configurable business management solutions designed to support operational, administrative, financial, and organizational processes. The Services may include Enterprise Resource Planning (ERP) modules, workflow automation tools, business process management capabilities, reporting tools, integrations, and other related functionality.

Customers acknowledge and agree that Ojoo is a software platform and does not provide accounting, auditing, tax, legal, financial, regulatory, compliance, human resources, payroll, healthcare, or professional advisory services.

• Customers are solely responsible for all business decisions, operational activities, transactions, approvals, records, processes, and actions performed using the Services.
• Customers are responsible for ensuring the accuracy, completeness, validity, and legality of all data, reports, calculations, configurations, and business processes managed through the Platform.
• Customers are solely responsible for compliance with applicable accounting standards, tax laws, payroll regulations, employment laws, industry regulations, statutory filing requirements, and other legal obligations relevant to their business.
• Any reports, dashboards, analytics, forecasts, calculations, recommendations, alerts, or outputs generated by the Services are provided for informational and operational purposes only and should be independently reviewed and verified before being relied upon for business, financial, legal, regulatory, or compliance purposes.
• Customers are responsible for establishing and maintaining appropriate internal controls, approval mechanisms, audit procedures, data validation processes, and operational safeguards.
• Ojoo does not warrant that the Services will meet any specific legal, accounting, tax, compliance, regulatory, operational, or business requirements applicable to a Customer's organization.
• Customers should obtain independent professional advice from qualified legal, accounting, tax, financial, compliance, or industry experts where appropriate.

To the maximum extent permitted by applicable law, Ojoo shall not be liable for any losses, damages, penalties, fines, regulatory actions, tax liabilities, compliance failures, reporting errors, business interruptions, operational decisions, or other consequences arising from the Customer's use of the Services or reliance upon information, reports, workflows, calculations, or outputs generated through the Platform.

9. Data Ownership

Ojoo recognizes and respects the ownership rights of Customers over their data. Except as expressly provided in these Terms, Customers retain all rights, title, and interest in and to their Customer Data.

• Customers retain ownership of all Customer Data, including data, records, documents, files, content, configurations, applications, workflows, reports, and other information submitted, uploaded, stored, processed, transmitted, or generated through the Services.
• Ojoo does not claim ownership of Customer Data and shall not acquire any intellectual property rights in Customer Data solely by virtue of providing the Services.
• Customers grant Ojoo a limited, non-exclusive, worldwide, royalty-free right to host, store, process, transmit, backup, display, reproduce, and otherwise use Customer Data solely as necessary to provide, maintain, secure, improve, support, and operate the Services.
• Customers represent and warrant that they possess all rights, permissions, authorizations, and legal bases necessary to submit, process, store, and use Customer Data through the Services.
• Customers are solely responsible for the accuracy, quality, integrity, legality, reliability, and appropriateness of all Customer Data and for ensuring compliance with applicable laws, regulations, and contractual obligations.
• Ojoo shall not access, use, disclose, or share Customer Data except as required to provide the Services, comply with legal obligations, enforce these Terms, protect the security and integrity of the Platform, or as otherwise authorized by the Customer.
• Customers acknowledge that certain metadata, usage statistics, performance metrics, diagnostic information, and aggregated or anonymized data may be collected and used by Ojoo for service improvement, analytics, security, research, operational purposes, and business reporting, provided such information does not identify a Customer or individual.
• Upon termination of the Services, Customer Data shall be handled in accordance with the Data Retention and Deletion provisions of these Terms and any applicable agreements between the parties.

Nothing in these Terms transfers ownership of Customer Data to Ojoo. All rights not expressly granted herein remain reserved by the Customer.

10. Privacy and Data Protection

Ojoo is committed to protecting the privacy, confidentiality, and security of Customer Data and Personal Data processed through the Services. Ojoo processes personal data in accordance with applicable data protection laws, regulatory requirements, and its Privacy Policy.

• Ojoo shall implement and maintain reasonable administrative, technical, and organizational measures designed to protect Customer Data against unauthorized access, disclosure, alteration, loss, destruction, or misuse.
• Personal Data shall be processed only for legitimate business purposes related to the provision, operation, maintenance, support, security, and improvement of the Services, or as otherwise authorized by the Customer or required by law.
• Customers are responsible for ensuring that they have obtained all necessary rights, permissions, notices, and consents required for the collection, use, processing, storage, and transfer of Personal Data through the Services.
• Customers remain responsible for determining the legal basis for processing Personal Data and for complying with applicable privacy and data protection laws relevant to their business activities.
• Ojoo may engage trusted third-party service providers, cloud infrastructure providers, subprocessors, and technology partners to support the delivery of the Services, subject to appropriate contractual, security, and confidentiality obligations.
• Ojoo may access, preserve, disclose, or process Customer Data where required to comply with applicable laws, regulations, court orders, government requests, law enforcement requirements, security investigations, or legal proceedings.
• Customers may request access, correction, export, restriction, or deletion of Personal Data where such rights are available under applicable data protection laws, subject to legal, technical, and operational limitations.
• Ojoo may collect and use anonymized, aggregated, statistical, and non-identifiable information for analytics, security, operational improvements, service optimization, research, reporting, and business intelligence purposes.

Additional information regarding the collection, use, disclosure, storage, retention, protection, and processing of Personal Data is available in Ojoo's Privacy Policy, which forms an integral part of these Terms of Service.

Nothing in this section shall limit Ojoo's rights or obligations under applicable data protection, privacy, cybersecurity, or regulatory laws.

Please refer to Ojoo's Privacy Policy for additional information regarding how Personal Data is collected, processed, stored, protected, and disclosed.

11. Data Processing and GDPR Compliance

Ojoo is committed to protecting Personal Data and processing such data in accordance with applicable data protection, privacy, and information security laws, including, where applicable, the General Data Protection Regulation (EU) 2016/679 ("GDPR"), the United Kingdom GDPR, the Digital Personal Data Protection Act, 2023 (India), and other applicable data protection regulations.

• When processing Personal Data on behalf of a Customer, Ojoo generally acts as a data processor or service provider, while the Customer acts as the data controller or business responsible for determining the purposes and means of processing such data, unless otherwise specified in a separate written agreement.
• Ojoo shall process Personal Data only in accordance with documented instructions provided by the Customer, except where otherwise required by applicable law.
• Ojoo shall implement and maintain appropriate technical, organizational, administrative, and security measures designed to protect Personal Data against unauthorized or unlawful processing, accidental loss, destruction, alteration, disclosure, or access.
• Ojoo shall take reasonable steps to ensure that personnel, contractors, subprocessors, and authorized representatives with access to Personal Data are subject to appropriate confidentiality and security obligations.
• Customers are responsible for ensuring that they have a valid legal basis for collecting, processing, storing, transferring, and otherwise using Personal Data through the Services.
• Customers are responsible for providing any required privacy notices, disclosures, consents, permissions, and communications to data subjects as required under applicable laws.
• Where required by applicable law, Ojoo shall provide reasonable assistance to Customers in responding to requests from data subjects relating to access, correction, deletion, portability, restriction, objection, or other privacy rights.
• Ojoo may engage authorized subprocessors and service providers to support the provision of the Services, subject to appropriate contractual, confidentiality, and security safeguards.
• Where Personal Data is transferred across jurisdictions, Ojoo shall implement appropriate safeguards as required by applicable data protection laws.
• Nothing in this section shall be interpreted as requiring Ojoo to process Personal Data in a manner that would violate applicable law or regulatory requirements.

Where required by applicable law or requested by enterprise customers, the parties may enter into a separate Data Processing Agreement ("DPA") that governs the processing of Personal Data in connection with the Services.

Customers acknowledge that compliance with applicable privacy and data protection laws is a shared responsibility, and that Customers remain responsible for their own compliance obligations arising from their use of the Services.

12. Data Subject Rights

Ojoo respects the rights of individuals regarding their Personal Data and supports Customers in complying with applicable data protection and privacy laws. Subject to applicable legal, contractual, and operational limitations, data subjects may have certain rights relating to their Personal Data.

• Right of Access: Data subjects may request access to Personal Data concerning them and obtain information regarding the processing of such data, subject to applicable legal requirements.
• Right to Rectification: Data subjects may request correction of inaccurate, incomplete, or outdated Personal Data.
• Right to Erasure: Data subjects may request deletion of Personal Data where permitted by applicable law and where retention is no longer necessary for legitimate business, legal, contractual, regulatory, or security purposes.
• Right to Restrict Processing: Data subjects may request the restriction or limitation of certain processing activities under circumstances provided by applicable law.
• Right to Data Portability: Data subjects may request a copy of their Personal Data in a structured, commonly used, and machine-readable format where applicable.
• Right to Object: Data subjects may object to certain types of processing, including processing based on legitimate interests or direct marketing activities, where applicable under law.
• Rights Related to Automated Decision-Making:Where required by applicable law, data subjects may have rights relating to automated decision-making, profiling, or similar processing activities.

Where Ojoo processes Personal Data on behalf of a Customer, Ojoo shall provide reasonable assistance to the Customer in responding to data subject requests, to the extent required by applicable law and technically feasible.

Customers remain responsible for evaluating, validating, and responding to requests from data subjects and for determining whether such requests should be fulfilled under applicable laws.

Ojoo may request reasonable information to verify the identity of the requesting individual before responding to any request relating to Personal Data.

Certain rights may be limited, restricted, or unavailable where Personal Data must be retained to comply with legal obligations, contractual requirements, security requirements, fraud prevention, dispute resolution, regulatory obligations, or other legitimate business purposes.

13. International Data Transfers

For Customer-managed or on-premise deployments, Customer Data is generally stored and processed within infrastructure selected and controlled by the Customer. International transfers and cross-border processing provisions apply only to the extent Ojoo or its authorized service providers access, process, support, or host Customer Data.

Ojoo may process, store, access, transmit, transfer, or otherwise handle Customer Data and Personal Data in jurisdictions other than the country in which such data was originally collected, subject to applicable laws and appropriate safeguards.

• Customers acknowledge and agree that the Services may utilize cloud infrastructure providers, data centers, subprocessors, support personnel, and service providers located in different countries and jurisdictions.
• Where Personal Data is transferred across national borders, Ojoo shall implement reasonable and appropriate safeguards designed to protect such data in accordance with applicable data protection and privacy laws.
• Such safeguards may include contractual commitments, data processing agreements, security measures, confidentiality obligations, technical controls, or other legally recognized transfer mechanisms where required by applicable law.
• Ojoo shall take commercially reasonable steps to ensure that third-party service providers and subprocessors involved in international data transfers maintain appropriate security, privacy, and confidentiality protections.
• Customers are responsible for determining whether their use of the Services complies with any data localization, cross-border transfer, residency, regulatory, contractual, or industry-specific requirements applicable to their organization.
• Customers acknowledge that international data transfers may be necessary to provide, maintain, secure, support, improve, and operate the Services.

To the extent required by applicable law, Ojoo shall cooperate with Customers in implementing appropriate transfer safeguards relating to Personal Data processed through the Services.

Nothing in this section shall require Ojoo to store, process, or transfer data in a specific jurisdiction unless expressly agreed in writing between the parties.

14. Subprocessors

To provide, operate, maintain, support, secure, and improve the Services, Ojoo may engage trusted third-party service providers, contractors, affiliates, infrastructure providers, and technology partners ("Subprocessors") that may process Customer Data or Personal Data on behalf of Ojoo.

• Subprocessors may be engaged for services including cloud hosting, data storage, infrastructure management, customer support, analytics, monitoring, security, communication, authentication, payment processing, backup, disaster recovery, artificial intelligence services, and other operational functions.
• Ojoo shall take commercially reasonable steps to ensure that Subprocessors are subject to appropriate contractual, confidentiality, privacy, and security obligations consistent with the nature of the Services being provided.
• Ojoo remains responsible for the management of Subprocessors and for ensuring that Subprocessors process Customer Data only for authorized purposes related to the provision of the Services.
• Subprocessors may be located in different jurisdictions and may process Customer Data or Personal Data in accordance with applicable laws and the safeguards described in these Terms.
• Customers acknowledge and agree that Ojoo may add, replace, remove, or update Subprocessors from time to time as business, operational, technical, security, or legal requirements evolve.
• Ojoo may maintain and make available a list of significant Subprocessors upon request or through designated documentation, websites, or customer resources.
• Customers who object to a new Subprocessor for legitimate data protection reasons may contact Ojoo to discuss reasonable alternatives where commercially practicable.

Nothing in this section shall prevent Ojoo from engaging affiliates, contractors, consultants, professional advisors, service providers, or infrastructure partners necessary for the operation, maintenance, security, support, or delivery of the Services.

Additional information regarding Subprocessors may be provided in Ojoo's Privacy Policy, Data Processing Agreement (where applicable), or other supporting documentation.

15. Intellectual Property Rights

Ojoo and its licensors retain all rights, title, and interest in and to the Services, including the Platform, software, source code, object code, APIs, databases, user interfaces, designs, trademarks, logos, documentation, content, technology, and all related intellectual property rights.

• The Services are licensed, not sold, to Customers. Except for the limited rights expressly granted under these Terms, no ownership rights are transferred to Customers.
• Customers may access and use the Services solely in accordance with these Terms and any applicable Subscription plan.
• Customers shall not copy, reproduce, distribute, modify, create derivative works, reverse engineer, decompile, disassemble, translate, sublicense, lease, sell, assign, transfer, or otherwise exploit any portion of the Services except as expressly permitted by applicable law or written authorization from Ojoo.
• All trademarks, service marks, trade names, logos, branding, and other identifiers associated with Ojoo are the exclusive property of Ojoo or its licensors. Customers shall not use such materials without prior written consent.
• Customers retain ownership of their Customer Data, User-Created Applications, workflows, configurations, reports, forms, business processes, and other content created through the Services, subject to the rights granted to Ojoo under these Terms.
• Any suggestions, enhancement requests, recommendations, feedback, ideas, comments, or other input provided by a Customer regarding the Services may be used by Ojoo without restriction, obligation, compensation, or attribution.
• Ojoo may use aggregated, anonymized, statistical, or non-identifiable information derived from the use of the Services for analytics, research, reporting, service improvement, security, and business operations, provided such information does not identify any Customer or individual.
• Customers are responsible for ensuring that their Customer Data, User-Created Applications, and other content do not infringe the intellectual property rights or other rights of any third party.

Any unauthorized use of the Services or Ojoo's intellectual property may result in suspension or termination of access to the Services and may subject the offending party to legal action or other remedies available under applicable law.

Nothing in these Terms shall be construed as granting any license, ownership interest, or intellectual property rights to a Customer except for the limited right to access and use the Services in accordance with these Terms.

16. Copyright Complaints and Intellectual Property Claims

Ojoo respects the intellectual property rights of others and expects Customers and Users to do the same. Customers are solely responsible for ensuring that any content, data, documents, files, images, applications, workflows, reports, templates, configurations, or other materials uploaded, stored, processed, transmitted, or distributed through the Services do not infringe the intellectual property rights of any third party.

• Customers shall not upload, publish, distribute, transmit, store, or otherwise make available any content that infringes copyrights, trademarks, patents, trade secrets, database rights, or other intellectual property rights.
• Ojoo reserves the right to investigate allegations of intellectual property infringement and may remove, restrict access to, disable, or delete allegedly infringing content where appropriate.
• Ojoo may suspend or terminate Accounts that repeatedly engage in copyright infringement, intellectual property violations, or other unlawful activities.
• Nothing in this section obligates Ojoo to actively monitor, review, verify, or screen Customer content for potential intellectual property violations.

If you believe that content available through the Services infringes your copyright or other intellectual property rights, you may submit a written notice containing the following information:

• Your full name and contact information.
• A description of the intellectual property right allegedly infringed.
• A description of the allegedly infringing content and its location within the Services.
• A statement that you have a good-faith belief that the disputed use is not authorized by the rights holder, its agent, or applicable law.
• A statement that the information provided is accurate and that you are authorized to act on behalf of the rights holder.
• Your physical or electronic signature.

Ojoo may request additional information or documentation before taking action on any complaint and reserves the right to determine the appropriate response in accordance with applicable laws and circumstances.

Copyright and intellectual property complaints may be submitted to:

17. Customer References

Ojoo shall not publicly use a Customer's name, logo, trademark, or branding without the Customer's prior written consent.

• Subject to the Customer's prior written consent, Ojoo may include the Customer's name and logo on its website, presentations, proposals, customer lists, case studies, marketing materials, partner communications, and similar promotional content.
• Ojoo shall not disclose Customer Confidential Information, Customer Data, trade secrets, or non-public business information when referencing a Customer without prior authorization.
• Any detailed case study, testimonial, success story, press release, joint marketing activity, or public announcement identifying a Customer shall require the Customer's prior consent unless otherwise agreed in writing.
• Customers may request removal of their name, trademark, or logo from Ojoo's marketing materials by providing written notice to Ojoo, and Ojoo shall make commercially reasonable efforts to comply within a reasonable period.
• Enterprise Customers operating under a separate agreement may establish different publicity, branding, or customer reference restrictions through such agreement.

Nothing in this section grants Ojoo ownership of any Customer trademark, logo, brand, or intellectual property. All rights in such materials remain the exclusive property of the respective Customer.

18. APIs and Integrations

Ojoo may provide APIs, webhooks, connectors, integrations, and related services that allow Customers to connect the Platform with third-party applications and services.

• API access may be subject to usage limits, rate limits, and subscription restrictions.
• Customers are responsible for securing API keys, tokens, credentials, and integration endpoints.
• Customers shall not use APIs in a manner that negatively impacts the Platform's performance, security, or availability.
• Ojoo reserves the right to modify, deprecate, suspend, or discontinue APIs and integration services upon reasonable notice.
• Customers acknowledge that third-party services operate independently of Ojoo and may change, suspend, or discontinue their services at any time.
• Ojoo shall not be responsible for failures, errors, delays, data loss, or service interruptions caused by third-party providers.
• Customers are responsible for ensuring compliance with the terms, policies, and legal requirements of any third-party service they integrate with.
• Unauthorized scraping, reverse engineering, excessive requests, or misuse of APIs is strictly prohibited.
• Ojoo may monitor API usage to ensure security, compliance, and service stability.

19. Beta Features

Ojoo may, from time to time, provide access to beta, preview, early-access, experimental, pilot, evaluation, or pre-release features, functionality, modules, integrations, APIs, artificial intelligence capabilities, or other services ("Beta Features").

Beta Features are made available for testing, evaluation, feedback, and product improvement purposes and may not be fully tested, documented, supported, secure, or production-ready.

• Beta Features are provided on an "AS IS" and "AS AVAILABLE" basis without warranties, representations, guarantees, service level commitments, or support obligations of any kind.
• Beta Features may contain defects, errors, vulnerabilities, limitations, inaccuracies, interruptions, or other issues that could affect functionality, performance, security, availability, or data processing.
• Customers use Beta Features entirely at their own risk and are responsible for independently evaluating their suitability for business, operational, security, compliance, and production use.
• Ojoo reserves the right to modify, suspend, restrict, replace, withdraw, discontinue, or remove Beta Features at any time, with or without prior notice.
• Beta Features may be subject to additional usage restrictions, technical limitations, data processing limitations, feature availability constraints, or documentation requirements.
• Data processed through Beta Features may be subject to different retention, availability, backup, recovery, support, or operational practices than generally available Services.
• Customers are encouraged not to use Beta Features for critical, regulated, business-essential, financial, healthcare, legal, compliance-sensitive, or production workloads unless expressly authorized by Ojoo.
• Any feedback, suggestions, recommendations, comments, bug reports, or improvement ideas provided by Customers regarding Beta Features may be used by Ojoo without restriction, compensation, or attribution.

To the maximum extent permitted by applicable law, Ojoo shall not be liable for any loss, damage, business interruption, data loss, security incident, compliance issue, operational impact, or other consequence arising from the use of Beta Features.

20. AI Features and Automation

Ojoo may provide artificial intelligence (AI), machine learning, automation, predictive analytics, content generation, workflow recommendations, or similar intelligent features as part of the Services.

• AI-generated outputs are provided for informational and operational assistance purposes only.
• Customers remain solely responsible for reviewing, validating, and approving all AI-generated content, recommendations, workflows, reports, calculations, communications, and business decisions.
• Ojoo does not guarantee the accuracy, completeness, reliability, legality, or suitability of AI-generated outputs.
• AI-generated content may contain errors, omissions, inaccuracies, biases, or outdated information.
• Customers shall not rely solely on AI-generated outputs for legal, accounting, tax, employment, healthcare, regulatory, compliance, or financial decisions.
• Ojoo reserves the right to improve, modify, retrain, replace, suspend, or discontinue AI features at any time.
• Customers are responsible for ensuring that their use of AI features complies with applicable laws and regulations.
• Ojoo shall not be liable for losses, damages, claims, or liabilities arising from reliance upon AI-generated outputs.

21. Information Security

Ojoo recognizes the importance of protecting Customer Data, business information, and Platform resources through the implementation of appropriate information security practices, policies, and procedures.

Ojoo maintains an information security program designed to safeguard the confidentiality, integrity, and availability of Customer Data and Platform services.

• Protecting Customer Data against unauthorized access, disclosure, alteration, or destruction.
• Managing information security risks through appropriate technical, administrative, and organizational measures.
• Maintaining security policies, procedures, and operational controls designed to support secure service delivery.
• Restricting access to Customer Data based on business need and authorized access rights.
• Promoting security awareness and confidentiality obligations among authorized personnel.
• Regularly reviewing and improving security practices to address evolving threats, technologies, and business requirements.
• Supporting compliance with applicable legal, regulatory, and contractual security obligations.
• Ojoo may collect logs, monitoring information, audit records, system events, and operational metrics for security, compliance, diagnostics, fraud prevention, and service improvement purposes.

Ojoo's information security practices are designed to follow generally accepted industry security practices and risk management principles.

Unless expressly stated otherwise, no representation is made that Ojoo is certified under any specific security standard, framework, or certification program.

Ojoo may adopt industry-recognized security frameworks and controls from time to time, but makes no representation regarding any specific certification unless expressly stated.

22. Security Controls

Ojoo implements and maintains commercially reasonable administrative, technical, and organizational security measures designed to protect Customer Data against unauthorized access, disclosure, alteration, loss, destruction, or misuse.

Such security measures may include, but are not limited to:

• Role-Based Access Control (RBAC) and user permission management.
• Authentication and account security mechanisms.
• Encryption of data in transit using industry-standard protocols.
• Encryption of stored data where applicable and commercially reasonable.
• Multi-factor authentication (where available).
• Secure software development and deployment practices.
• Regular security monitoring, logging, and audit trail capabilities.
• Network security controls including firewalls and access restrictions.
• Backup, recovery, and business continuity procedures.
• Vulnerability management and security patching processes.
• Employee confidentiality and security awareness obligations.
• Physical and environmental safeguards implemented by hosting providers and infrastructure partners.

While Ojoo takes reasonable steps to protect Customer Data, no method of electronic transmission, storage, or processing can be guaranteed to be completely secure. Customers acknowledge and accept the inherent risks associated with the use of internet-based services.

23. Security Incidents

Ojoo maintains incident detection, response, and recovery procedures designed to identify, assess, contain, investigate, and remediate Security Incidents affecting the Platform or Customer Data.

For purposes of these Terms, a "Security Incident" means any confirmed unauthorized access to, acquisition of, disclosure of, alteration of, destruction of, or loss of Customer Data processed by Ojoo.

• Ojoo shall take commercially reasonable steps to investigate and respond to Security Incidents.
• Ojoo shall implement appropriate corrective actions to contain, mitigate, and remediate Security Incidents.
• Where required by applicable law, Ojoo shall notify affected Customers without undue delay after becoming aware of a confirmed Security Incident affecting Customer Data.
• Such notifications may include available information regarding the nature of the incident, affected systems or data, known impacts, and remediation measures being undertaken.
• Ojoo may cooperate with law enforcement authorities, regulators, and governmental agencies where legally required.
• Customers are responsible for maintaining the security of their own accounts, credentials, devices, networks, applications, and integrations connected to the Platform.
• Ojoo shall not be responsible for Security Incidents resulting from Customer actions, weak passwords, compromised credentials, misconfigured integrations, third-party systems, malware on Customer devices, or other circumstances beyond Ojoo's reasonable control.

Nothing in this section shall be interpreted as an admission of fault, liability, or legal responsibility by Ojoo regarding any Security Incident.

24. Service Availability

Ojoo endeavors to provide reliable and continuous access to the Platform. While commercially reasonable efforts are made to maintain service availability, uninterrupted or error-free operation cannot be guaranteed.

• Ojoo shall use commercially reasonable efforts to maintain the availability, performance, and reliability of the Services.
• Services may be temporarily unavailable due to scheduled maintenance, upgrades, security enhancements, emergency repairs, infrastructure changes, or circumstances beyond Ojoo's reasonable control.
• Scheduled maintenance activities may be performed periodically and, where reasonably practicable, advance notice will be provided.
• Emergency maintenance may be performed without prior notice when necessary to protect the security, integrity, or stability of the Platform.
• Ojoo reserves the right to suspend or restrict access to the Services where required for maintenance, security, legal compliance, or operational reasons.
• Service availability may be affected by internet service providers, telecommunications networks, cloud infrastructure providers, third-party services, force majeure events, or other external factors beyond Ojoo's control.
• Customers are responsible for maintaining adequate internet connectivity, compatible devices, software environments, and network configurations necessary to access the Services.

Unless otherwise specified in a separate Service Level Agreement (SLA), Ojoo does not guarantee any specific uptime percentage, service level, or uninterrupted availability of the Services.

Any Service Level Agreement ("SLA") published by Ojoo or separately executed with a Customer shall govern service commitments to the extent applicable.

Enterprise Customers who have entered into a separate Service Level Agreement ("SLA") with Ojoo shall be governed by the terms of such SLA with respect to service availability and support commitments.

Unless otherwise agreed in writing, no separate Service Level Agreement applies.

25. Backup and Disaster Recovery

Ojoo maintains backup and disaster recovery procedures designed to support the availability, resilience, and recovery of Platform services and Customer Data in the event of system failures, operational disruptions, or disaster scenarios.

• Ojoo may perform periodic backups of Platform data, databases, configurations, and system resources.
• Backup frequency, retention periods, and recovery procedures may vary based on service plans, infrastructure requirements, and operational needs.
• Ojoo shall use commercially reasonable efforts to restore affected services and recover data following a qualifying disruption or disaster event.
• While backup and recovery measures are maintained, Ojoo does not guarantee that all data can be recovered in every circumstance.
• Customers are encouraged to maintain independent backups or exports of critical business data where appropriate.
• Recovery times and recovery points may vary depending on the nature, scope, and severity of the incident.
• Disaster recovery activities may involve temporary service interruptions, infrastructure failover procedures, restoration from backups, or other operational recovery measures.
• Ojoo may periodically review, test, and improve disaster recovery processes to enhance service resilience and business continuity.

Ojoo shall not be liable for data loss, corruption, unavailability, or recovery limitations resulting from circumstances beyond its reasonable control, including force majeure events, third-party service failures, cyberattacks, or Customer actions.

Customers remain responsible for maintaining appropriate business continuity plans and safeguarding copies of business-critical information necessary for their operations.

26. Support Services

Ojoo may provide technical support, customer assistance, implementation guidance, training resources, documentation, and related support services for the Platform, subject to the Customer's subscription plan and any applicable service agreements.

• Support services may be provided through email, ticketing systems, chat, knowledge bases, documentation, community forums, or other support channels designated by Ojoo.
• Support availability, response times, support channels, and service levels may vary depending on the Customer's subscription plan.
• Ojoo will use commercially reasonable efforts to respond to support requests; however, response times and issue resolution times are not guaranteed unless expressly stated in a separate Service Level Agreement (SLA).
• Support services are limited to issues directly related to the functionality, availability, and operation of the Platform.
• Ojoo may request reasonable information, logs, screenshots, access details, or other materials necessary to investigate and resolve reported issues.
• Customers are responsible for providing accurate and complete information when submitting support requests.
• Support services may be temporarily unavailable during scheduled maintenance, public holidays, emergency situations, or circumstances beyond Ojoo's reasonable control.

Unless otherwise agreed in writing, Support Services do not include:

• Custom software development or feature development.
• Custom integrations or third-party system troubleshooting.
• Customer-specific business process consulting.
• Data entry, migration, cleansing, or validation services.
• Training beyond standard documentation and onboarding resources.
• Support for third-party applications, devices, networks, or services not controlled by Ojoo.

Enterprise Customers who have entered into separate implementation, support, managed services, or Service Level Agreements (SLAs) with Ojoo shall be governed by the terms of those agreements with respect to support commitments and service levels.

27. Confidentiality

Each party acknowledges that, during the course of using or providing the Services, it may receive or have access to Confidential Information belonging to the other party.

For purposes of these Terms, "Confidential Information" means any non-public information disclosed by one party to the other, whether in written, electronic, visual, oral, or any other form, including business information, trade secrets, technical information, product plans, software, customer information, financial information, security practices, and proprietary data.

• Each party agrees to protect the Confidential Information of the other party using at least the same degree of care it uses to protect its own confidential information, and in no event less than reasonable care.
• Confidential Information shall be used solely for purposes related to the provision, administration, or use of the Services.
• Neither party shall disclose Confidential Information to any third party except to employees, contractors, advisors, affiliates, or service providers who have a legitimate need to know such information and are bound by confidentiality obligations.
• Each party shall take reasonable measures to prevent unauthorized access, disclosure, use, alteration, or distribution of Confidential Information.
• Nothing in these Terms grants ownership rights in any Confidential Information.

Confidential Information shall not include information that:

• Is or becomes publicly available through no breach of these Terms.
• Was lawfully known by the receiving party before disclosure.
• Is independently developed without use of or reference to the disclosed information.
• Is lawfully obtained from a third party without confidentiality restrictions.

Where disclosure of Confidential Information is required by applicable law, regulation, court order, governmental authority, or legal process, the receiving party may disclose such information to the extent legally required, provided that reasonable efforts are made to notify the disclosing party where legally permissible.

Upon termination of the Services or upon written request, each party shall return, delete, or securely dispose of Confidential Information of the other party, except where retention is required by law, regulatory obligations, backup procedures, or legitimate business recordkeeping requirements.

The confidentiality obligations set forth in this section shall survive the termination or expiration of the Services for a period of five (5) years, or longer where required by applicable law.

28. Suspension and Termination

Ojoo reserves the right to suspend, restrict, or terminate access to the Services, in whole or in part, under the circumstances described in this section.

A Customer may terminate its subscription and discontinue use of the Services at any time in accordance with the applicable subscription plan and billing terms.

Ojoo may suspend or terminate access to the Services immediately, with or without prior notice, if:

• The Customer violates these Terms of Service, applicable laws, regulations, or policies.
• Subscription fees, invoices, or other payment obligations remain unpaid beyond the applicable due date.
• The Customer engages in fraudulent, unlawful, deceptive, abusive, or unauthorized activities.
• The Customer's use of the Services poses a security risk to Ojoo, other customers, third-party systems, or Platform infrastructure.
• Ojoo reasonably believes that continued access may result in legal liability, regulatory violations, operational disruption, or harm to the Platform.
• Required by law, court order, regulatory authority, government agency, or law enforcement request.
• The Customer attempts unauthorized access, reverse engineering, system abuse, denial-of-service attacks, malware distribution, or other prohibited activities.

Ojoo may, at its discretion, provide notice and an opportunity to remedy a violation before suspension or termination where reasonably practicable.

During a suspension period, access to the Platform, Applications, Workflows, APIs, Integrations, ERP Modules, Customer Data, and related Services may be restricted or disabled.

Upon termination:

• The Customer's rights to access and use the Services shall immediately cease.
• Ojoo may disable user accounts, access credentials, integrations, and associated services.
• Outstanding fees and obligations accrued prior to termination shall remain payable.
• Customer Data shall be handled in accordance with the Data Retention and Deletion section of these Terms.
• Any provisions intended by their nature to survive termination shall remain in effect, including provisions relating to intellectual property, confidentiality, liability limitations, indemnification, dispute resolution, and governing law.

Ojoo shall not be liable for any losses, damages, business interruption, data unavailability, loss of profits, or other consequences resulting from a suspension or termination carried out in accordance with these Terms.

29. Data Retention and Deletion

Ojoo retains Customer Data only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business operations.

• Customer Data shall remain accessible during the active subscription period, subject to the Customer's selected plan and applicable service limitations.
• Upon expiration, cancellation, or termination of a subscription, Customer access to the Services may be suspended or discontinued.
• Customers are responsible for exporting, downloading, or retrieving any required data prior to termination of their account or subscription.
• Ojoo may retain Customer Data for a limited period following termination to facilitate data recovery requests, account reactivation, legal compliance, auditing requirements, security investigations, or dispute resolution.
• After the applicable retention period, Ojoo may permanently delete, anonymize, or securely dispose of Customer Data from active systems.
• Data stored within backup systems, archives, disaster recovery environments, logs, or security monitoring systems may remain available until such backup media are overwritten, expired, or securely destroyed in accordance with operational practices.
• Ojoo may retain data where required by applicable law, court order, regulatory obligations, tax requirements, law enforcement requests, or legitimate business recordkeeping purposes.
• Where applicable data protection laws grant rights to deletion, erasure, correction, or restriction of processing, Ojoo shall reasonably assist Customers in fulfilling such requests, subject to legal and operational limitations.

Following permanent deletion, Ojoo shall have no obligation to maintain, store, recover, or provide access to Customer Data, except where required by applicable law.

Ojoo shall not be liable for the loss of Customer Data resulting from the Customer's failure to export, back up, or retrieve data before the expiration of applicable retention periods.

Unless otherwise agreed in writing, Customer Data may remain available for export for up to thirty (30) days following subscription termination, after which Ojoo may permanently delete such data in accordance with its retention policies.

30. Compliance Responsibilities

Customers are solely responsible for ensuring that their use of the Services complies with all applicable laws, regulations, industry standards, contractual obligations, and governmental requirements relevant to their business operations.

• Customers are responsible for the accuracy, legality, completeness, and maintenance of all data, records, documents, transactions, reports, and information processed through the Platform.
• Customers are responsible for compliance with applicable tax, accounting, payroll, employment, labor, data protection, privacy, financial reporting, industry-specific, and regulatory requirements.
• Customers are responsible for obtaining all required permissions, licenses, approvals, notices, and consents necessary for their use of the Services and the processing of personal data.
• Customers are responsible for ensuring that applications, workflows, automations, forms, integrations, reports, APIs, and configurations created using the Platform comply with applicable laws and regulations.
• Customers shall not use the Services in a manner that violates applicable laws, infringes third-party rights, or supports fraudulent, deceptive, harmful, or unlawful activities.
• Customers are responsible for maintaining internal controls, business processes, recordkeeping practices, audit requirements, and regulatory filings applicable to their organization.
• Customers acknowledge that Ojoo provides software tools and technology services and does not provide legal, accounting, tax, auditing, financial, employment, regulatory, or compliance advice.

Customers should consult qualified legal, tax, accounting, compliance, or other professional advisors regarding obligations applicable to their specific business activities.

Ojoo shall not be liable for any fines, penalties, regulatory actions, compliance failures, reporting errors, tax liabilities, employment obligations, statutory violations, or business decisions arising from the Customer's use of the Services.

31. Third-Party Services

The Services may enable Customers to access, connect with, integrate, or utilize third-party products, services, applications, platforms, content, software, infrastructure, communication channels, or service providers ("Third-Party Services").

Examples of Third-Party Services may include cloud hosting providers, payment gateways, email delivery services, SMS providers, WhatsApp providers, artificial intelligence services, authentication providers, analytics services, accounting systems, ERP integrations, CRM platforms, and other external technologies.

• Third-Party Services are provided and operated independently of Ojoo.
• Customer use of Third-Party Services is subject to the terms, conditions, privacy policies, and practices of the applicable third-party provider.
• Ojoo does not own, control, endorse, monitor, or assume responsibility for the content, functionality, security, availability, performance, accuracy, or reliability of Third-Party Services.
• Ojoo shall not be responsible for interruptions, outages, delays, errors, security incidents, service failures, policy changes, pricing changes, or discontinuation of Third-Party Services.
• Customers are responsible for obtaining and maintaining any required licenses, subscriptions, accounts, permissions, approvals, or consents necessary to use Third-Party Services.
• Customers acknowledge that Third-Party Services may access, transmit, process, store, or exchange Customer Data as part of an integration or connected workflow.
• Ojoo shall not be liable for any loss, corruption, disclosure, deletion, inaccuracy, delay, or unavailability of data caused by Third-Party Services.
• Ojoo reserves the right to add, modify, replace, restrict, suspend, or discontinue integrations with Third-Party Services at any time without liability.

Customers are encouraged to independently evaluate the suitability, security, reliability, and compliance of any Third-Party Services before using them in connection with the Platform.

Any transactions, agreements, communications, purchases, or dealings between a Customer and a Third-Party Service provider are solely between the Customer and such provider, and Ojoo shall not be responsible for any resulting obligations, disputes, losses, claims, or liabilities.

32. Disclaimer of Warranties

Except as expressly stated in these Terms, the Services are provided on an "AS IS" and "AS AVAILABLE" basis.

• Ojoo does not warrant that the Services will be uninterrupted, error-free, secure, or available at all times.
• Ojoo disclaims all express, implied, statutory, and other warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement, and satisfactory quality.
• Customers assume all risks associated with the use of the Services.

33. Limitation of Liability

To the maximum extent permitted by applicable law, Ojoo, its affiliates, directors, officers, employees, contractors, licensors, partners, and service providers shall not be liable for any indirect, incidental, special, exemplary, punitive, consequential, or similar damages arising out of or related to the use of, inability to use, or performance of the Services.

Without limitation, Ojoo shall not be liable for:

• Loss of profits, revenue, income, business opportunities, goodwill, or anticipated savings.
• Business interruption, operational downtime, or loss of productivity.
• Loss, corruption, destruction, alteration, inaccuracy, or unavailability of Customer Data.
• Errors, omissions, delays, failures, or interruptions in the Services.
• Customer-created applications, workflows, automations, integrations, APIs, reports, or configurations.
• Actions or omissions of third-party service providers, cloud providers, payment gateways, communication providers, or integration partners.
• Security incidents, cyberattacks, unauthorized access, malware, or other malicious activities beyond Ojoo's reasonable control.
• Regulatory penalties, tax liabilities, compliance failures, legal claims, or business decisions made by Customers based on information generated through the Services.

To the maximum extent permitted by applicable law, the aggregate liability of Ojoo arising out of or relating to the Services, regardless of the form of action, shall not exceed the total fees actually paid by the Customer to Ojoo for the Services during the twelve (12) months immediately preceding the event giving rise to the claim.

If the Customer is using a free trial, free plan, evaluation account, or complimentary Services, Ojoo's total liability shall not exceed one hundred Indian Rupees (INR 100).

The limitations set forth in this section shall apply whether a claim is based on contract, tort, negligence, strict liability, statutory liability, or any other legal theory, even if Ojoo has been advised of the possibility of such damages.

Nothing in these Terms shall exclude or limit liability to the extent such limitation is prohibited by applicable law.

34. Indemnification

The Customer agrees to defend, indemnify, and hold harmless Ojoo, its affiliates, directors, officers, employees, contractors, partners, licensors, and service providers from and against any claims, demands, actions, proceedings, damages, losses, liabilities, penalties, fines, costs, and expenses, including reasonable legal and professional fees, arising out of or related to:

• The Customer's use or misuse of the Services.
• The Customer's violation of these Terms of Service.
• The Customer's violation of any applicable law, regulation, governmental requirement, or industry standard.
• Customer Data, content, documents, records, files, communications, or materials uploaded, stored, processed, transmitted, or generated through the Services.
• Applications, workflows, automations, forms, reports, APIs, integrations, configurations, or business processes created by the Customer using the Platform.
• Any allegation that Customer Data, content, or activities infringe, misappropriate, or otherwise violate the intellectual property rights, privacy rights, confidentiality obligations, or other rights of any third party.
• The Customer's failure to obtain required permissions, consents, authorizations, approvals, or legal rights necessary for processing data or using the Services.
• The Customer's use of Third-Party Services, integrations, or external systems in connection with the Platform.
• Fraudulent, unlawful, deceptive, negligent, or unauthorized acts or omissions of the Customer, its users, employees, contractors, agents, or representatives.

Ojoo reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by the Customer. In such event, the Customer agrees to cooperate fully with Ojoo in the defense and resolution of such matter.

The Customer shall not settle any claim subject to indemnification without Ojoo's prior written consent if such settlement imposes any obligation, admission of liability, or restriction upon Ojoo.

The indemnification obligations contained in this section shall survive the termination or expiration of the Services and these Terms.

35. Force Majeure

Ojoo shall not be liable for any delay, interruption, failure, degradation, or inability to perform its obligations under these Terms to the extent caused by events or circumstances beyond its reasonable control ("Force Majeure Event").

Force Majeure Events may include, without limitation:

• Natural disasters, including floods, earthquakes, storms, cyclones, lightning, fires, epidemics, pandemics, or other acts of nature.
• War, terrorism, armed conflict, civil unrest, riots, public disturbances, or national emergencies.
• Government actions, sanctions, regulatory restrictions, embargoes, court orders, or changes in applicable laws.
• Failures or disruptions of telecommunications networks, internet service providers, cloud infrastructure providers, utility services, data centers, or other third-party services.
• Cyberattacks, distributed denial-of-service (DDoS) attacks, ransomware attacks, security incidents, or other malicious activities beyond Ojoo's reasonable control.
• Labor disputes, strikes, lockouts, workforce shortages, or other industrial actions.
• Power outages, transportation failures, supply chain disruptions, equipment failures, or infrastructure outages not caused by Ojoo's gross negligence or willful misconduct.

During a Force Majeure Event, Ojoo may suspend, delay, modify, or limit the Services to the extent reasonably necessary to address the effects of such event.

Ojoo shall use commercially reasonable efforts to mitigate the impact of a Force Majeure Event and resume normal operations as soon as reasonably practicable.

No party shall be liable for any loss, damage, penalty, claim, or expense arising from delays or failures caused by a Force Majeure Event.

36. Modifications to Services

Ojoo continuously develops, improves, and enhances the Services and reserves the right to modify, update, enhance, replace, suspend, restrict, or discontinue any part of the Services at any time.

• Ojoo may introduce new features, functionality, modules, tools, integrations, APIs, workflows, security enhancements, or service offerings.
• Ojoo may modify, redesign, upgrade, or replace existing features to improve performance, usability, security, compliance, reliability, or operational efficiency.
• Ojoo may discontinue, deprecate, remove, or limit access to specific features, modules, integrations, APIs, or services where necessary for technical, legal, operational, security, commercial, or strategic reasons.
• Ojoo may impose or revise usage limits, storage limits, subscription plan restrictions, technical requirements, or service capabilities from time to time.
• Where reasonably practicable, Ojoo may provide advance notice of material changes that significantly impact Customer use of the Services.
• Customers acknowledge that the Services are continuously evolving and that certain features, functionality, integrations, or interfaces may change over time.

Ojoo shall not be liable for any loss, disruption, inconvenience, or impact arising from modifications, upgrades, feature enhancements, deprecations, or discontinuation of Services made in accordance with these Terms.

Continued use of the Services following the implementation of any modification constitutes acceptance of the modified Services.

37. Changes to Terms

Ojoo reserves the right to modify, amend, update, replace, or revise these Terms of Service at any time to reflect changes in the Services, business operations, legal requirements, regulatory obligations, security practices, or other relevant factors.

• Updated versions of these Terms shall be published on the Ojoo website, Platform, or other designated communication channels.
• Ojoo may provide notice of material changes through email, in-application notifications, website announcements, account dashboards, or other reasonable means of communication.
• Unless otherwise specified, revised Terms shall become effective upon publication or on the effective date stated within the updated Terms.
• Customers are responsible for periodically reviewing the Terms to remain informed of any updates or modifications.
• If a Customer does not agree to the revised Terms, the Customer must discontinue use of the Services and may terminate the applicable subscription in accordance with these Terms.

Continued access to or use of the Services after the effective date of any revised Terms constitutes acceptance of the updated Terms of Service.

No amendment, modification, waiver, or variation of these Terms by a Customer shall be binding upon Ojoo unless expressly agreed to in writing by an authorized representative of Ojoo.

38. Dispute Resolution

The parties agree to use good-faith efforts to resolve any dispute, claim, controversy, or disagreement arising out of or relating to these Terms of Service, the Services, or the relationship between the parties.

Before initiating any formal legal proceeding, either party shall provide written notice to the other party describing the nature of the dispute and the relief sought. The parties shall attempt to resolve the dispute through negotiations within thirty (30) days of such notice.

If the dispute is not resolved through good-faith negotiations, the dispute shall be referred to and finally resolved by arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time.

• The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties.
• If the parties are unable to agree upon an arbitrator, the arbitrator shall be appointed in accordance with applicable law.
• The seat and venue of arbitration shall be Bengaluru, Karnataka, India.
• The arbitration proceedings shall be conducted in the English language.
• The arbitral award shall be final and binding upon both parties.
• Each party shall bear its own legal costs and expenses unless otherwise determined by the arbitrator.

Nothing in this section shall prevent either party from seeking temporary, preliminary, injunctive, or equitable relief from a court of competent jurisdiction where necessary to protect its rights, confidential information, intellectual property, or security interests pending the outcome of arbitration.

To the extent arbitration is not enforceable under applicable law, the parties agree that any dispute shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka, India.

39. Governing Law

These Terms of Service, and any dispute, claim, controversy, or matter arising out of or relating to the Services, shall be governed by and construed in accordance with the laws of India, without regard to any conflict of law principles that would result in the application of the laws of another jurisdiction.

Subject to the Dispute Resolution provisions contained in these Terms, the parties agree that the courts located in Bengaluru, Karnataka, India shall have exclusive jurisdiction over any matter that is not subject to arbitration or where judicial intervention is required under applicable law.

40. Contact Information

If you have any questions, concerns, notices, requests, or complaints regarding these Terms of Service or the Services, you may contact Ojoo using the details below:

Official notices relating to these Terms of Service may be sent to the contact details provided above or through other communication channels designated by Ojoo from time to time.

41. Severability

If any provision of these Terms is determined to be invalid, illegal, unenforceable, or void by a court or tribunal of competent jurisdiction, the remaining provisions shall remain in full force and effect.

The invalid or unenforceable provision shall be interpreted, modified, or replaced to the minimum extent necessary to make it enforceable while preserving the original intent of the parties to the greatest extent permitted by law.

42. Entire Agreement

These Terms of Service, together with the Privacy Policy, Data Processing Agreement (where applicable), Subscription Agreements, Service Level Agreements, Order Forms, and any other documents expressly incorporated by reference, constitute the entire agreement between the parties regarding the Services.

These Terms supersede all prior or contemporaneous proposals, communications, representations, understandings, and agreements, whether written or oral, relating to the Services.

43. Assignment

Customers may not assign, transfer, delegate, sublicense, or otherwise transfer any rights or obligations under these Terms without the prior written consent of Ojoo.

Ojoo may assign or transfer these Terms in connection with a merger, acquisition, corporate restructuring, sale of assets, or other corporate transaction without Customer consent.